IT support that
actually feels
instant.
NextGen Resolution Experts is the AI-first helpdesk that resolves 70% of employee IT issues in under a minute — no queue, no phone tag, no frustration.
- 1. Quit & relaunch the VPN client
- 2. Switch from Wi-Fi to mobile hotspot to test
- 3. Try gateway EU-WEST-2
Everything your IT desk needed.
Nothing it didn't.
AI assistant that knows IT.
Trained on the playbook of senior IT engineers. Answers password resets, VPN issues, printer setup, Outlook sync, slow laptops — instantly, 24/7.
Smart tickets
Auto-categorized, auto-prioritized, auto-routed. Your IT team focuses on real problems.
Knowledge base
Pre-loaded with 50+ articles covering every common workplace IT scenario.
~5 second replies
Streamed token-by-token. No waiting for the email reply that never comes.
Secure by default
JWT auth, bcrypt hashing, no credentials ever sent to AI. Enterprise-ready.
Three steps.
That's the whole pitch.
Ask in plain English
Type your IT problem like you'd text a friend. No forms, no dropdowns, no jargon.
Get the fix in seconds
Our AI walks you through step-by-step instructions — tailored to your OS and software stack.
Escalate only if needed
Still stuck? One click creates a ticket. Your IT team gets the full context — no back-and-forth.
"It just works." — every employee, eventually.
Built for your team.
Priced for your size.
Every deployment includes white-glove onboarding, custom knowledge base setup, and a dedicated success engineer.
- Unlimited AI chats & ticket volume
- Custom-trained knowledge base for your company
- Dedicated success engineer & priority Slack support
- Admin dashboard, SSO, SCIM, audit logs
- 99.9% uptime SLA with quarterly reviews
- Setup & ongoing management included